Welcome to Smart Start Online

Terms & Conditions

Now for the dull bit....we'll try and keep it as brief as possible. If you do have any questions or concerns after reading our terms and conditions, then please contact us.

  • Introduction
  • Content
  • Copyright
  • Prohibiton on use of website content
  • Disclaimer on content
  • Links to third party websites
  • Making a purchase
  • Methods of payment
  • Shipping
  • Delivery
  • Returns
  • Product guarntee
  • Law and jurisdiction
  • VAT
  • Privacy policy
  • Delivery outside the UK


This is the smartstartonline.co.uk website ("Website") which is owned, operated and maintained by SmartStartOnline ("we", "us"). Our registered address can be found in the ‘about us’ section of the website. The use of this Website is subject to the following terms and conditions ("Terms and Conditions") which set out the rules for how we run the Website and which you should read carefully. By using this Website you acknowledge that you have read and you agree to be legally bound by and comply with these Terms and Conditions.

We reserve the right to change the contents of this Website, including these Terms and Conditions at any time without notice by posting such changes on the Website. It is your responsibility to familiarise yourself with the Terms and Conditions regularly to ensure that you are aware of any changes. Your use of the Website after a change has been posted will signify your acceptance of the modified Terms and Conditions. If you do not accept these Terms and Conditions, please do not use this Website.



All Website design, text, graphics and the selection and arrangement of them are either our Copyright, or be Copyright of third party licensors. All rights, unless expressly granted, are reserved.

PROHIBITON ON USE OF WEBSITE CONTENT Please do not use the Website in any way that may infringe the intellectual property rights contained in the Website. This means that you may not adapt, reproduce, publish, upload, post, reutilise, redistribute, retransmit, broadcast, extract, alter or store all or any of the contents of the Website including but not limited to any trademarks or copyrighted material as referred to in paragraphs A above without smartstartonline’s express permission (although you may download and print out pages from the Website for the sole purpose of viewing for your own personal information).


Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website, we will not be held responsible regarding the accuracy or completeness of the content of this Website.


The use of third party websites is entirely at your own risk. Links contained in the Website will lead to other websites not under our control, and we accept no liability for the content of any linked site or any link contained in a linked site.


Making a purchase could not be easier. Simply browse our catalogue here online, clicking on any items for further information and to add to the shopping cart. After you have finished your selections, click on "My Basket" to view your purchases and continue to the checkout. At checkout time you will be asked for a few details that we need in order to process the order.


We accept all major credit and debit card payments via Sagepay's secure online card processing service. We also accept payment via the telephone for credit and debit cards. Please note that no order will be dispatched for shipping until it is paid for in full.


We aim to despatch goods within 2 working days (excluding weekends and Bank Holidays) of the order being placed, provided it is placed by 13.00 hours. Orders placed after 13.00 hours will be deemed to have been placed the next working day. This is just an estimated time of delivery, and we will not be liable for any delays in delivery. Time of delivery shall not be of essence. We will inform you if we cannot despatch goods within 5 working days of the order being placed (excluding weekends and Bank Holidays).

Where Goods are to be supplied from stock, such supply is subject to availability of stocks at the date of your order.


No matter which shipping method you opt for, delivery timescales are from date of shipment from us and not date of order placement.


The following conditions apply to the above delivery:

  • Loss, Delay & Damaged Goods

    Although smartstartonline.co.uk are responsible for shipping and making any claim for compensation for loss or delay on your behalf, any claim will be limited to the maximum compensation allowed by the shipping method you choose. In respect of any shipment, all goods leave us in appropriate packing material and in a non-damaged state. Smartstartonline.co.uk themselves will not accept liability for any claim for non delivery of goods or items deemed Broken in Transit, though depending on the circumstances, we may, at our sole discretion, claim compensation or replace goods where applicable via the appropriate carrier on your behalf.


    Please contact us using on 01765 607 183 or email us at sales@smartstartonline.co.uk and provided the following information - full details and invoice number, and why you wish to return the goods. We will then contact you to discuss how goods can be returned.

    You have a legal 'duty of care' in respect of the goods returned and liable for the expense of returning them. We recommend that you use recorded delivery, as 'proof of posting' may be required. Please mark the parcel 'returns' and package the goods neatly.

    Exchanged Items - Customers will be liable for P&P on any replacement items. This will range from £1.99 to £4.95 (max), depending on the weight of the parcel.


    Goods that are either faulty/damaged or short in quantity must be notified to us within 24 hours of delivery. This may be done either by phone or e-mail. Please note that your statutory rights are not affected by the above conditions.


    All of our products come with our 30-day guarantee where you may return faulty goods for exchange or refund of original purchase price. This does not affect your Statutory Rights.


    These Terms and Conditions will be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.


    Where applicable, VAT is included in the product prices. Please note that general children’s clothing is zero-rated for VAT purposes.


    Smartstaronline.co.uk do not disclose buyer’s information to third parties. Information will be used to process the buyer’s order and fulfil the delivery function. In the future, the information may be used for special promotions in which instance; the buyer will have a facility to un-subscribe from the mail-list.


    Where delivery is made outside UK, any delay caused by Customs will invalidate delivery timescales by carriers. We will not be held responsible for such delays. Any custom payments due, if any, will be bourne by the customer..